Stephen HackettAI and humans are teaming up to transform customer service. AI boosts speed and efficiency, handling routine tasks, while humans provide empathy, creativity, and complex problem-solving. This balance drives better CX, higher satisfaction, and customer loyalty.
Stephen HackettAI is reshaping customer experience with speed, personalisation, and efficiency. But as Zoom’s success and CBA’s struggles show, balancing automation with the human touch is key to building trust and delivering real value
Let's start transforming IT infrastructure. Book your free introductory session to start saving...
Join Sid and the team for a relaxed monthly roundup of practical CX tips, tech tricks, and platform updates.
No fluff - just the good stuff.
