Stephen HackettSprinklr announced the 2025 CXUnifier Award winners, recognising brands such as Walgreens, 3M and Ally Financial for using unified CXM, data and AI to transform customer journeys. Case studies highlighted major efficiency gains, reduced review cycles and strengthened engagement through centralised workflows and real-time collaboration.
Stephen HackettAI is reshaping holiday shopping as conversational tools like ChatGPT and Copilot drive discovery and purchases. With AI bypassing websites, brands must optimise product data for visibility. Retailers who adapt to AI-first journeys gain advantage as hyper-personalised, frictionless shopping becomes the norm.
Stephen HackettAt Dreamforce 2025, Vonage unveiled a first-of-its-kind innovation integrating Vonage Contact Center with Vonage Network APIs for Salesforce Agentforce 360. The solution uses real-time network intelligence and AI to enhance fraud detection and embed automated customer verification directly into CX workflows.
Stephen HackettZoom lifted its annual outlook on the back of rising demand for AI tools that support hybrid work, including its AI-first Customer Experience suite, Contact Center and Virtual Agent. It also announced a new UK data centre to support EMEA customers with local data-sovereignty and compliance needs, with Contact Center support to follow
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