Stephen HackettKustomer’s 2025 “CX Now” event unveiled its AI-native customer experience platform, embedding intelligence in every workflow rather than layering automation on legacy systems. The article explores why intelligence-first CX matters, highlights Kustomer’s unified data and AI assistant architecture, and underscores the readiness gap enterprises must bridge to succeed.
Stephen HackettFive9 has been named a Leader in IDC MarketScape’s inaugural European CCaaS assessment, thanks to its AI-enabled platform, multilingual support, and strong compliance credentials. The award highlights its ability to help enterprises across Europe modernise customer engagement amid complex regulatory and regional demands.
Stephen HackettCybercrime is evolving faster than most businesses can adapt. Comcast Business’ 2025 Cybersecurity Threat Report shows how AI and automation are rewriting the rules of defence. The takeaway? Cyber resilience now depends on intelligence, not infrastructure.
Stephen Hackett83% of UK customers still prefer to speak to a real person. But when AI saves them money, minds change fast. Our latest feature explores 8x8’s new findings — and what they mean for the future of CX.
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