186Kloud Blogs
186Kloud Monthly CX Update – December 2025
186Kloud’s December CX Update: AI, vendor news, and exclusive partner announcements . See what we’ve been up to and what’s next for your technology roadmap. ...more
Newsletters
December 09, 2025•5 min read
Sprinklr's 2025 Awards
Sprinklr announced the 2025 CXUnifier Award winners, recognising brands such as Walgreens, 3M and Ally Financial for using unified CXM, data and AI to transform customer journeys. Case studies highlig... ...more
News
December 09, 2025•4 min read
The Future of Retail is Here
AI is reshaping holiday shopping as conversational tools like ChatGPT and Copilot drive discovery and purchases. With AI bypassing websites, brands must optimise product data for visibility. Retailers... ...more
News
December 09, 2025•6 min read
Vonage: Revolutionising Business Security
At Dreamforce 2025, Vonage unveiled a first-of-its-kind innovation integrating Vonage Contact Center with Vonage Network APIs for Salesforce Agentforce 360. The solution uses real-time network intelli... ...more
News
December 09, 2025•4 min read
Zoom's New UK Data Centre:
Zoom lifted its annual outlook on the back of rising demand for AI tools that support hybrid work, including its AI-first Customer Experience suite, Contact Center and Virtual Agent. It also announced... ...more
News
December 09, 2025•3 min read
Talkdesk & Empowering Frontline Teams
Talkdesk upgraded its Copilot product with new agentic AI capabilities. The enhanced Copilot lets human agents request real-time guidance, receive suggested next best actions and handle complex custom... ...more
News
December 09, 2025•4 min read
186Kloud Monthly CX Update – December 2025
186Kloud’s December CX Update: AI, vendor news, and exclusive partner announcements . See what we’ve been up to and what’s next for your technology roadmap. ...more
Newsletters
December 09, 2025•5 min read
Sprinklr's 2025 Awards
Sprinklr announced the 2025 CXUnifier Award winners, recognising brands such as Walgreens, 3M and Ally Financial for using unified CXM, data and AI to transform customer journeys. Case studies highlig... ...more
News
December 09, 2025•4 min read
The Future of Retail is Here
AI is reshaping holiday shopping as conversational tools like ChatGPT and Copilot drive discovery and purchases. With AI bypassing websites, brands must optimise product data for visibility. Retailers... ...more
News
December 09, 2025•6 min read
Vonage: Revolutionising Business Security
At Dreamforce 2025, Vonage unveiled a first-of-its-kind innovation integrating Vonage Contact Center with Vonage Network APIs for Salesforce Agentforce 360. The solution uses real-time network intelli... ...more
News
December 09, 2025•4 min read
Zoom's New UK Data Centre:
Zoom lifted its annual outlook on the back of rising demand for AI tools that support hybrid work, including its AI-first Customer Experience suite, Contact Center and Virtual Agent. It also announced... ...more
News
December 09, 2025•3 min read
Talkdesk & Empowering Frontline Teams
Talkdesk upgraded its Copilot product with new agentic AI capabilities. The enhanced Copilot lets human agents request real-time guidance, receive suggested next best actions and handle complex custom... ...more
News
December 09, 2025•4 min read
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