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The Future of IT Solutions: Moving Beyond the MSP Model

The Future of IT Solutions: Moving Beyond the MSP ModelStephen Hackett Published on: 24/04/2025

As tech accelerates, is the MSP model still fit for purpose? This blog explores agile IT trends, MSP limitations, and alternative service models for growing businesses

Vendor agnosticMSPManaged Service Provider
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From Attrition to AI: The Coming Transformation of Contact Centres.

From Attrition to AI: The Coming Transformation of Contact Centres.

From Attrition to AI: The Coming Transformation of Contact Centres.Stephen Hackett
Published on: 24/05/2025

AI is transforming contact centres by reducing attrition, scaling expert-level service, and enhancing CX. The future is AI-human collaboration for consistent, high-quality customer support

Strategy
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Elevate Your Strategy: Vendor-Neutral Insights for Informed Technology Decisions

Elevate Your Strategy: Vendor-Neutral Insights for Informed Technology Decisions

Elevate Your Strategy: Vendor-Neutral Insights for Informed Technology DecisionsStephen Hackett
Published on: 04/05/2025

Vendor-neutral insights for IT and CX leaders to optimise tech investments, boost efficiency, and align strategy with emerging digital transformation trends.

Strategy
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