186Kloud Monthly CX Update – September 2025: Racquets, RFPs & Michelin-Star Dinners – Summer’s Not Done Yet!
Hello from 186Kloud!
186Kloud CX Update
As summer starts to wind down, the 186Kloud team is gearing up for an event-packed autumn, finalising long-running transformation projects, and preparing to exhibit at some of the best industry events.
What We Got Up To Last Month
Robyn took to the courts at Wimbledon 🎾
Not quite Centre Court, but still the Aorangi Park practice courts - one for the tennis and sports fans!
We’re hosting intimate vendor dinners - and you’re invited
We're bringing clients and partners together for high-impact conversations in unforgettable settings. First up: AI & Cloud Innovation with Vonage, Michelin-starred at Galvin La Chapelle, 25th September. Look out for your personal invitation or register here today, places are limited.
AI Automation still in the balance?
Wondering whether AI customer support will work for your organisation? There are numerous angles to consider. Read our latest use case blog on responsible AI deployment.
Wrapping up a year-long RFP journey
From initial workshops and RFP drafting, to vendor meetings and detailed side-by-sides, we’ve been supporting a client through a full transformation lifecycle. It’s been almost a year in the making and we’re nearly there...
...But vendor selection isn’t the end of the story
Our support continues through POC, implementation, adoption and optimisation. If you need a partner to help manage your vendor relationship long-term, we’re here.
👉 Let’s talk about how we work post-contract.
Still in the thick of strategy sessions, demos, and advisory
If you’re navigating an upgrade, starting your research, or just know something’s not quite working - grab 30 mins with us.
Vendor & Industry News You Shouldn’t Miss
NiCE to acquire Cognigy in near-$1 billion deal
NiCE has announced plans to acquire Cognigy, expanding its conversational AI portfolio and doubling down on automation across the CX stack.
boost.ai recognised as a Leader in Gartner Magic Quadrant
Boost.ai has been praised for its responsiveness, security tools, and price point - making it an increasingly accessible option in the conversational AI space.
Microsoft to remove all online service discounts globally
A major pricing shift is coming. From 2025, Microsoft will eliminate volume-based and multi-year discounts across Dynamics 365, Azure, and more.
Salesforce and ServiceNow invest $1.5B in Genesys
Genesys has secured a massive investment from Salesforce and ServiceNow, signalling future alignment around AI and workflow automation.
👉 Want our take on what these mean for your tech roadmap? Book a strategy chat.
Events You’ll Want to Attend
Vonage Customer Dinner: AI & Cloud Innovation Evening
25 September 2025 | Galvin La Chapelle, London
An exclusive evening of food, future tech, and conversation.B2B Growth Expo, London Olympia - 16th & 17th September 2025
Want Help Navigating All This?
Big changes on your tech horizon? Need help validating your current stack, mapping vendor options, or making a business case for change?
We do this every day. Book a call and let’s get to it.
