186Kloud Monthly CX Update – August 2025: New Partnerships & Industry News
Hello from 186Kloud!
Summer is officially here and, whilst some might be on holiday mode, the 186Kloud team is hitting the accelerator. This month's edition comes with new partnerships, smart support for outbound teams, a little birthday gossip, and five of the latest big-name vendor updates
What We Got Up To Last Month
Stephen actually took a day off for his birthday in July – we probably weren't meant to tell you that… but hey, it was well-deserved. Happy belated birthday! 🥳
Stephen attended HighLevel's SaaSPRENEUR Live London with partner Marketlinx DIGITAL - A hands-on HighLevel event focused on scaling SaaS businesses, featuring industry experts and the latest automation strategies. Great insights and connections made for future growth. More to come on this soon!
New vendor partnership launched: 186Kloud + Worldpay - We officially partnered with Worldpay as a trusted vendor – a great option for businesses where secure, seamless payments matter just as much as seamless conversations. Learn more...
Delivered results for maxed-out outbound teams - High-volume dialling. High-pressure sales. Throughout July, we helped teams improve answer rates and connect with the right prospects without burning out their agents.
Continued long-term support partnerships - Vendor review done? That's not where we stop. We've been working as ongoing partners with customers to ensure what was promised still delivers long after go-live. Learn more...
Hosted strategy sessions & relationship building - Last month saw us stress-testing assumptions, sitting in on vendor demos, and helping clients think five years ahead.
Want to know more? Let's chat!
Vendor & Industry News You Shouldn’t Miss
Content Guru achieves 100% customer recommendation rating in Gartner CCaaS study
Content Guru has been recognised in the latest CCaaS Peer Insights report, receiving a 100% customer recommendation score based on surveyed end-user reviews.NICE announces new win with TalkTalk, adds to major contract momentum
At Interactions International 2025, NICE confirmed a new partnership with TalkTalk, adding to recent wins that include Europe's largest contact centre and a 40,000-seat contract with the UK government.Salesforce adds voice to its omni-channel offering via Amazon Connect
Salesforce has introduced voice routing within its omni-channel engine, expanding its existing digital-first approach to a full omni-channel model - BUT it's currently only available via Service Cloud, powered by Amazon Connect.Microsoft Contact Centre hits 1-year anniversary mark
Microsoft is marking the first anniversary of its Digital Contact Centre Platform - with Teams and Dynamics at its core, the question remains: is the platform ready for the mainstream contact centre market?Verint reportedly in acquisition talks with Thoma Bravo
According to reports, Verint is in discussions to be acquired by private equity firm Thoma Bravo. No official deal has been announced, but the move could signal a major shift throughout the contact centre industry.
👉 Want the full details? Let's talk
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