Hot Tips, Cool Tech & Smooth Sailing – What’s New in CX This Month?
Hello from 186Kloud!
June’s in full swing, the water’s warm, and the inboxes are humming. From cruising (literally) to keeping CX projects moving, we’ve had a busy, breezy month. Here’s what we’ve been doing – and what’s making waves across CX and contact centre tech.
What We’ve Been Up To This Month
Stephen dropped a belter of a blog: “From Attrition to AI” is a must-read for any CX leader dealing with team turnover and looking at automation the smart way Read it here
Robyn’s gone remote – from the high seas:
Proving that great CX doesn’t need four walls – just a solid connection and a view.
Post-vendor-pick panic? We’re on it:
We’ve been helping teams review their choices, challenge assumptions, and make sure the platform they’ve picked really fits before it’s too late.
Got platform pricing fatigue?
We’re comparing “what you pay” vs. “what you actually get” across leading vendors – and saving clients from bloated bundles and creeping costs.
Strategy sessions, tech demos and honest conversations
Still deep in the weeds with clients to make complex decisions simpler – and more scalable.
Want to know more? Let's chat!
Vendor & Industry News You Shouldn’t Miss
NICE Expands Partner Ecosystem
Big moves with AWS and ServiceNow mean CX data’s about to get easier to unify and scale across the enterprise.
Genesys Signs $1B+ Deals and Doubles Down on AI
Growth mode activated – and AI is the cornerstone of their next wave of enterprise CX solutions.
Talkdesk Launches “CX Automation Cloud”
A new platform category combining AI, workflow automation, and customer intelligence.
RingCentral Introduces Customer Journey Analytics
Finally, track how customers move through your channels – and where they drop off.
Zoom Virtual Agent Now Speaks 50+ Languages
A serious boost for global support teams using AI-driven assistants.
Get in touch for more informationGet in touch for more information
Events You’ll Want to Attend
B2B Growth Expo, London Olympia - 16th & 17th September 2025
CCMA Annual Conference - 30th September 2025
Contact Centre Expo - 19th & 20th November 2025
Let’s Talk - 1:1 Strategy Sessions
Struggling with CX strategy, AI adoption, or network issues?
Book a call with us this month
Need a team to handle your RFP, or vendor comparison project?
Drop us a message – we’ll do the heavy lifting.
