Holiday Hours, Heatwaves & Hightlights – You Ready?
Hello from 186Kloud!
The sun is (finally) shining, the out-of-office replies are creeping in, and somewhere out there, a customer-facing team forgot to update their Bank Holiday opening hours. We’ve pulled together this month's most useful updates to keep your CX knowledge fresh and your tech stack sharp.
What We’ve Been Up To This Month
Talked tech in Milton Keynes: We hit the B2B Growth Expo to chat all things comms tech and customer experience with local business leaders.
Took the unified comms RFP off their hands: Ran workshops, wrote the documents, shortlisted vendors, and lined up the interviews for our client – so they didn't have to.
Put MS Teams integrations under the microscope: We grilled our vendors, now we know exactly who integrates properly with MS Teams at every level.
Introduced clients to AI vendors for automation and agent assist: We’ve been connecting curious companies with the right partners for no-pressure discovery sessions.
Connected a client to our partner, SCB Global: Helped them explore compliant global voice solutions and local number routing to improve call legitimacy in key growth markets.
Want to know more? Let's chat!
Vendor & Industry News You Shouldn’t Miss
Capacity Tackles Voice Cloning with Anti-Spoofing Tech – Capacity is addressing the rise of AI voice fraud with its new anti-spoofing technology. The solution uses AI to detect fake voices before they reach customer service agents, enhancing security in contact centres. It's a proactive approach to protect against sophisticated voice cloning attacks.
GoTo Launches AI Receptionist – GoTo has unveiled its AI Receptionist, a generative AI tool designed to handle calls, route inquiries, and support businesses around the clock. This launch follows similar moves by competitors, indicating a trend towards AI-driven voice automation in unified communications. The AI Receptionist is now available to enhance customer interaction efficiency.
Zoom Introduces Custom AI Companion – Zoom has officially launched its Custom AI Companion, enabling businesses to build tailored AI agents via Zoom AI Studio. The update includes features like voice transcription for in-person meetings and smarter scheduling tools. Zoom is positioning itself as a comprehensive AI productivity suite for various industries.
8x8 Unifies CCaaS, UCaaS & CPaaS with Four New Tools – 8x8 is bridging gaps across enterprise communications by introducing four new tools, including JourneyIQ and RCS support in Contact Center. These additions aim to unify customer journeys and enhance contextual communication. It's a significant step towards a more integrated communications stack.
Boost.ai Launches Test Studio for Smarter AI Agent Testing – Boost.ai has unveiled Test Studio, a built-in platform enabling enterprises to rigorously test and validate AI agent performance before deployment. This tool allows for scalable, automated testing of various conversation flows, ensuring accuracy and reliability. By providing comprehensive evaluation and reporting tools, Test Studio helps businesses mitigate risks and confidently deploy AI agents in customer-facing applications.
Get in touch for more information
Events You’ll Want to Attend
B2B Growth Expo, London Olympia - 16th & 17th September 2025
CCMA Annual Conference - 30th September 2025
Contact Centre Expo - 19th & 20th November 2025
Let’s Talk - 1:1 Strategy Sessions
Struggling with CX strategy, AI adoption, or network issues?
Book a call with us this month
Need a team to handle your RFP, or vendor comparison project?
Drop us a message – we’ll do the heavy lifting.
