Stephen Hackett Published on: 24/04/2025As tech accelerates, is the MSP model still fit for purpose? This blog explores agile IT trends, MSP limitations, and alternative service models for growing businesses
Stephen HackettAI is transforming contact centres by reducing attrition, scaling expert-level service, and enhancing CX. The future is AI-human collaboration for consistent, high-quality customer support
Stephen HackettStay ahead in CX and comms tech with 186Kloud’s latest updates: AI tools, MS Teams integrations, RFP delivery, and voice security news—plus events and strategy sessions you won’t want to miss.
Stephen HackettVendor-neutral insights for IT and CX leaders to optimise tech investments, boost efficiency, and align strategy with emerging digital transformation trends.
Stephen HackettAs tech accelerates, is the MSP model still fit for purpose? This blog explores agile IT trends, MSP limitations, and alternative service models for growing businesses
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